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  • What is the typical production timeline?
    Our production timelines vary depending on the complexity of the design and the availability of materials. However, on average, a 6-8 week lead time is required for custom orders (after payment).
  • Can I expedite the production process for my order?
    We offer expedited production and shipping options (express orders). Please contact our customer service for further information on availability and additional fees.
  • Can I make changes to my custom order after it has entered the production phase?
    Unfortunately, once a custom order has entered the production phase, changes will attract additional fees. Please review your order carefully.
  • Are there any factors that can affect the production timeline?
    Yes, the availability of specific fabrics or customization requests may impact the production timeline. We will communicate any potential delays to you.
  • Is the production timeline affected during peak seasons or holidays?
    During peak seasons, such as holidays or sales events, production timelines may be extended due to high demand. We recommend placing orders well in advance during these periods.
  • What is your return and exchange policy?
    All sales are final due to its custom nature. Before shipment, we inspect, quality-check, and record the clothing.
  • What payment methods do you accept?
    We accept card payments (Visa, MasterCard) and Bank transfers.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries.
  • How can I contact customer support?
    Our customer support team is available to assist you. You can reach us through our Contact Us page or by email.
  • What is the sizing chart for your clothing?
    To find the right size, please refer to our sizing chart, which can be found on the size guide page. It provides measurements and guidance on choosing the best fit.
  • How do I care for and wash my garments?
    Dry clean or Hand wash only.
  • Do you offer discounts or promotions?
    Yes, we offer discounts and promotions. You can stay updated by subscribing to our newsletter.
  • Are your products ethically and sustainably sourced?
    We are committed to ethical and sustainable practices. Visit our About page to learn more about our efforts to minimize our environmental impact.
  • How do I sign up for your newsletter to receive updates and offers?
    You can sign up for our newsletter at the bottom of our website's homepage and every other page. Just enter your email address and click "Subscribe."
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